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Consumer Dialogue: New Consumer Agenda, Challenges Ahead

The European Commission prepared a New Consumer Agenda in 2020, outlining the policy priorities and actions for the next five years for implementation at the European and National level through close collaboration and partnerships, leaving no consumer behind.

As part of this initiative, the Commission is organizing a series of 'Consumer Dialogues' in the Member States with a country-by-country approach, to listen and to discuss with national authorities and stakeholders how to use partnerships and collaboration to put the Consumer Agenda into practice.

The Consumer Dialogue in Cyprus was held in Nicosia on the 8th of November, 2023 at the EU House and was organised by the European Commission in cooperation with the Consumer Protection Service of the Ministry of Energy Commerce and Industry and the Representation of the European Commission in Cyprus.  The dialogue brought together a diverse group of stakeholders to explore the opportunities and challenges presented by the Digital and Green transition .

Both the Commissioner of Justice Mr Didier Reynders and the Minister of Energy, Commerce and Industry Mr George Papanastasiou in their remarks pointed out that Green and Digital transition have a lot to offer to the sustainable development of the economy, provided that the transition will be fair and include all citizens, protecting social cohesion and insisting on the implementation of the basic principles of equality. This will require that the Authorities throughout the EU use the strong mechanisms in place to effectively enforce consumer protection rules, also towards relevant third-country business operators, and provide redress to harmed consumers.

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